Visitors Frequently Asked Questions
- HOW DO I MAKE A RESERVATION?
- Our reservation phone number is 800-752-2499 or 406-425-1975 and is available Monday-Friday 9:00 a.m. to 5:00 p.m. and Saturday and Sunday at various hours. Please leave a message and we will get back to you.
- On-line Booking is available 24/7.
- After making a reservation you will receive an email confirmation with our Terms and Conditions and Cancellation Policy. This is also available at Guest Services prior to booking.
- WHAT IS YOUR PAYMENT POLICY?
- A deposit of 50% is required at time of reservation. Final payment is due within 7 days of arrival. Your encrypted credit card on file will be charged when the balance payment is due.
- WHAT IF I NEED TO CANCEL MY RESERVATION?
- Cancellation must be made in writing. Notice of cancellation 30 days prior to your check-in date entitles you to a refund of your deposit less a $75 rebooking fee. Notice of cancellation within 30 days of your check-in date will authorize us to rebook the reserved unit. If rebooked, a refund will be made less the $75 rebooking fee. If unit is not rebooked, the entire deposit will be retained by Red Lodge Rentals. There is no refund for early departure.
- ARE REFUNDS AVAILABLE IN THE CASE OF INCLEMENT WEATHER?
- Yes, with proof of road closure.
- WHAT ABOUT CLEANING SERVICE?
- Your vacation rental will be cleaned before you arrive and after you depart. Mid-stay cleaning is available at an additional charge. Your respectfulness of our homes is appreciated.
- ARE LINENS PROVIDED?
- All vacation rentals are provided with clean linens and bath towels.
- WHAT SUPPLIES ARE PROVIDED?
- All vacation rentals are provided with kitchenware and cooking equipment.
- A starter supply of paper towels and toilet paper is also provided.
- See details below each property description.
- WHAT SHOULD I PACK?
- Sunscreen! Hiking shoes, fishing pole, golf clubs, ski equipment, etc.
- Always bring some warmer clothes for evenings. Once the sun goes down you will usually need a sweatshirt.
- CAN I BARBEQUE?
- Most rentals have a gas grill.
- CAN I BRING MY PET?
- No. A fee of $250 will be charged for any infraction as stated in our Terms and Conditions.
- CAN I SMOKE?
- Smoking is not permitted in any of our units. A fee of $250 will be charged for any infraction as stated in our Terms and Conditions.
- WHAT SHOULD I DO WITH THE TRASH?
- Please leave the trash in the outside garbage can. Condos/Townhomes have a trash collection area. You will receive trash instructions with your Check-In email.
- CAN WE CHECK IN EARLY?
- Please contact us to see if it will be available early.
- DO HOMES HAVE INTERNET ACCESS?
- See details below each property description.
- WHERE IS THE NEAREST GROCERY STORE?
- Beartooth Market is in downtown Red Lodge. There is a Walmart located in Laurel, MT which is 43 miles from Red Lodge.
- WHAT FORMS OF PAYMENT CAN BE USED TO BOOK ON-LINE?
- We accept, Visa, Mastercard, Discover
- DO THE HOMES HAVE CABLE OR SATELLITE?
- See details below each property description.
- DO THE HOMES HAVE WASHERS AND DRYERS?
- Most of them
- IS THERE CELL SERVICE?
- Yes
- ARE WE EXPECTED TO CLEAN WHEN WE LEAVE?
- All homes are cleaned prior to your arrival and your cleaning fee covers cleaning when you leave. Your respectfulness of the property is appreciated.
- HOW DO WE GET KEYS WHEN WE ARRIVE?
- You will receive instructions after you make your final payment is made.
PLEASE CALL US AT 1-800-752-2499 OR EMAIL [email protected] WITH ANY OTHER QUESTIONS YOU MAY HAVE.