Visitors Frequently Asked Questions

• HOW DO I MAKE A RESERVATION?
  • Our reservation phone number is 800-752-2499 or 406-425-1975 and is available Monday-Friday 9:00 a.m. to 5:00 p.m. and Saturday and Sunday at various hours.  Please leave a message and we will get back to you. 
  • On-line Booking is available 24/7. 
  • After making a reservation you will receive an email confirmation with our Terms and Conditions and Cancellation Policy.  This is also available at Guest Services prior to booking.
• WHAT IS YOUR PAYMENT POLICY?
  • A deposit of 50% is required at time of reservation.  Final payment is due within 7 days of arrival.  Your encrypted credit card on file will be charged when the balance payment is due.
• WHAT IF I NEED TO CANCEL MY RESERVATION?
  • Cancellation must be made in writing.  Notice of cancellation 30 days prior to your check-in date entitles you to a refund of your deposit less a $75 rebooking fee.  Notice of cancellation within 30 days of your check-in date will authorize us to rebook the reserved unit.  If rebooked, a refund will be made less the $75 rebooking fee.  If unit is not rebooked, the entire deposit will be retained by Red Lodge Rentals.  There is no refund for early departure.  Covid-19 is no longer seen as an "unforseen event".  Our standard cancellation policy stated here applies to all guests who wish to cancel due to a Covid related circumstance.  We recommend all of our guests purchase Travel Insurance which is available during the booking process on all direct bookings.
• ARE REFUNDS AVAILABLE IN THE CASE OF INCLEMENT WEATHER?
  • Yes, with proof of road closure.
• WHAT ABOUT CLEANING SERVICE?
  • Your vacation rental will be cleaned before you arrive and after you depart.  Mid-stay cleaning is available at an additional charge.  Your respectfulness of our homes is appreciated.
• ARE LINENS PROVIDED?
  • All vacation rentals are provided with clean linens and bath towels.
• WHAT SUPPLIES ARE PROVIDED?
  • All vacation rentals are provided with kitchenware and cooking equipment. 
  • A starter supply of paper towels and toilet paper is also provided.
  • See details below each property description.
• WHAT SHOULD I PACK?
  • Sunscreen!  Hiking shoes, fishing pole, golf clubs, ski equipment, etc. 
  • Always bring some warmer clothes for evenings.  Once the sun goes down you will usually need a sweatshirt.
• CAN I BARBEQUE?
  • Most rentals have a gas grill.
• CAN I BRING MY PET?
  • No.  A fee of $250 will be charged for any infraction as stated in our Terms and Conditions.
• CAN I SMOKE?
  • Smoking is not permitted in any of our units.  A fee of $250 will be charged for any infraction as stated in our Terms and Conditions.
• WHAT SHOULD I DO WITH THE TRASH?
  • Please leave the trash in the outside garbage can.  Condos/Townhomes have a trash collection area.  You will receive trash instructions with your Check-In email.
• CAN WE CHECK IN EARLY?
  • Please contact us to see if it will be available early.
• DO HOMES HAVE INTERNET ACCESS?
  • See details below each property description.
• WHERE IS THE NEAREST GROCERY STORE?
  • Beartooth Market is in downtown Red Lodge.  There is a Walmart located in Laurel, MT which is 43 miles from Red Lodge.
• WHAT FORMS OF PAYMENT CAN BE USED TO BOOK ON-LINE?
  • We accept, Visa, Mastercard, Discover 
• DO THE HOMES HAVE CABLE OR SATELLITE?
  • See details below each property description.
• DO THE HOMES HAVE WASHERS AND DRYERS?
  • Most of them
• IS THERE CELL SERVICE?
  • Yes
• ARE WE EXPECTED TO CLEAN WHEN WE LEAVE?
  • All homes are cleaned prior to your arrival and your cleaning fee covers cleaning when you leave.  Your respectfulness of the property is appreciated.
• HOW DO WE GET KEYS WHEN WE ARRIVE?
  • You will receive instructions after you make your final payment is made.

PLEASE CALL US AT 1-800-752-2499 OR EMAIL [email protected]   WITH ANY OTHER QUESTIONS YOU MAY HAVE.