Visitors Frequently Asked Questions
- HOW DO I MAKE A RESERVATION?
- Our reservation phone number is 800-752-2499 or 406-425-1975 and is available Monday-Friday 9:00 a.m. to 5:00 p.m. and Saturday and Sunday at various hours. Please leave a message and we will get back to you.
- On-line Booking is available 24/7.
- After making a reservation you will receive an email confirmation with our Terms and Conditions and Cancellation Policy. This is also available at Guest Services prior to booking.
- WHAT IS YOUR PAYMENT POLICY?
- A deposit of 50% is required at time of reservation. Final payment is due within 7 days of arrival. Your encrypted credit card on file will be charged when the balance payment is due.
- WHAT IF I NEED TO CANCEL MY RESERVATION?
- Cancellation must be made in writing (email is acceptable). Notice of cancellation 14 days prior to your check-in date entitles you to a refund of your deposit less a $75 rebooking fee. Cancellations made after will forgo any funds paid to date. There are no refunds for early departure. Red Lodge Rentals does not provide refunds due to natural disasters and other unforeseen events typically covered by travel insurance. Covid-19 is no longer seen as an "unforseen event” and therefore no refunds are applicable. Our standard cancellation policy stated herein applies to all guests who wish to cancel due to a Covid related circumstance. We highly encourage all of our guests to purchase Travel Insurance which is available during the booking process on all direct bookings.
- ARE REFUNDS AVAILABLE IN THE CASE OF INCLEMENT WEATHER?
- Yes, with proof of road closure.
- WHAT ABOUT CLEANING SERVICE?
- Your vacation rental will be cleaned before you arrive and after you depart. Mid-stay cleaning is available at an additional charge. Your respectfulness of our homes is appreciated.
- ARE LINENS PROVIDED?
- All vacation rentals are provided with clean linens and bath towels.
- WHAT SUPPLIES ARE PROVIDED?
- All vacation rentals are provided with kitchenware and cooking equipment.
- A starter supply of paper towels and toilet paper is also provided.
- See details below each property description.
- WHAT SHOULD I PACK?
- Sunscreen! Hiking shoes, fishing pole, golf clubs, ski equipment, etc.
- Always bring some warmer clothes for evenings. Once the sun goes down you will usually need a sweatshirt.
- CAN I BARBEQUE?
- Most rentals have a gas grill.
- CAN I BRING MY PET?
- No. A fee of $250 will be charged for any infraction as stated in our Terms and Conditions.
- CAN I SMOKE?
- Smoking is not permitted in any of our units. A fee of $250 will be charged for any infraction as stated in our Terms and Conditions.
- WHAT SHOULD I DO WITH THE TRASH?
- Please leave the trash in the outside garbage can. Condos/Townhomes have a trash collection area. You will receive trash instructions with your Check-In email.
- CAN WE CHECK IN EARLY?
- Please contact us to see if it will be available early.
- DO HOMES HAVE INTERNET ACCESS?
- See details below each property description.
- WHERE IS THE NEAREST GROCERY STORE?
- Beartooth Market is in downtown Red Lodge. There is a Walmart located in Laurel, MT which is 43 miles from Red Lodge.
- WHAT FORMS OF PAYMENT CAN BE USED TO BOOK ON-LINE?
- We accept, Visa, Mastercard, Discover
- DO THE HOMES HAVE CABLE OR SATELLITE?
- See details below each property description.
- DO THE HOMES HAVE WASHERS AND DRYERS?
- Most of them
- IS THERE CELL SERVICE?
- Yes
- ARE WE EXPECTED TO CLEAN WHEN WE LEAVE?
- All homes are cleaned prior to your arrival and your cleaning fee covers cleaning when you leave. Your respectfulness of the property is appreciated.
- HOW DO WE GET KEYS WHEN WE ARRIVE?
- You will receive instructions after you make your final payment is made.
PLEASE CALL US AT 1-800-752-2499 OR EMAIL [email protected] WITH ANY OTHER QUESTIONS YOU MAY HAVE.